We're here to help
Support Center
How can we help you and your baby today? Find a quick fix below or write to our team.
- Response time
- Within 24 hours
- Languages
- English · Turkish
- Support channel
Using Marigold?
Our pregnancy app has its own help pages, in six languages: how your week is calculated, where your data is stored, restoring or cancelling Marigold Plus, and pausing updates after a loss.
Everything on this page is about Baby Bloom.
Contact Us
Our team is here to help with any technical issue or billing question. We reply to every email within 24 hours.
To help us help you faster, include:
- Your iPhone model and iOS version
- A short description of what happened
- A screenshot, if you can
Quick Troubleshooting
Answers to the questions we hear most often.
Open BabyBloom, go to Settings › Account & Subscription › Upgrade and tap Restore purchases at the bottom of the plans screen. Premium bought with your Apple ID is then unlocked again on the device you're using.
In the app, go to Settings › Account & Subscription › Reset All Data. This immediately and permanently erases everything stored on your device, including on-device backups. BabyBloom has no accounts and doesn't keep your baby's logs on its own servers; for anything else, such as data sent with AI requests, email our support team.
Yes. Logging works fully offline because everything you record is stored on your device, not in the cloud. To keep a copy, use Settings › Data & Privacy › Export Data (CSV or JSON). BabyBloom also keeps weekly snapshots on the device that you can bring back with Restore from Backup in the same menu. Poly AI needs an internet connection.
Email us at support@babybloom.kids. We reply to every email within 24 hours, in English or Turkish.
Didn't find your answer? We reply to every email within 24 hours.
Email our teamIn the app
Find it in Settings
Most fixes are only a few taps away. Here’s where each option lives in BabyBloom.
Data & Privacy
Export your data
Settings ›Data & Privacy ›Export Data
Save a copy of your baby’s records as CSV or JSON.
Restore a backup
Settings ›Data & Privacy ›Restore from Backup
Roll back to one of the weekly snapshots kept on your device, or tap Back up now to take a new one.
Turn on App Lock
Settings ›Data & Privacy ›App Lock
BabyBloom then opens with Face ID or Touch ID, with your device passcode as a fallback.
Account & Subscription
Restore Premium
Settings ›Account & Subscription ›Upgrade ›Restore purchases
Unlocks Premium bought with your Apple ID on the device you’re using.
Cancel your subscription
iPhone Settings ›your name ›Subscriptions
Subscriptions are managed by Apple. Deleting the app doesn’t cancel one.
Erase everything
Settings ›Account & Subscription ›Reset All Data
Immediate and permanent, on-device backups included, so export a copy first if you need one.
Preferences
Change the app language
Settings ›Preferences ›Language
Choose English, Turkish or Korean.
Poly AI
A parenting question rather than an app problem?
Poly AI, the assistant inside BabyBloom, answers everyday questions about sleep, feeding and routines, and can use a short summary of your baby’s recent logs for context.
Good to know
- It needs an internet connection.
- Your question is sent to our AI provider to create the answer.
- Answers are for information only and never replace your pediatrician.